Question 1

How long does the initial build process take?

Accepted Answer

Most schools receive their first release within 3–5 business days. This timeline includes our automated build rendering followed by a 48-hour human audit period where we verify mascot logos, school colors, and accessibility standards.

Question 2

What specific assets do I need to prepare?

Accepted Answer

At minimum, you'll need your school's official logo (PNG or SVG preferred), 2-3 high-resolution photos of the school or community events, and your PTA's mission statement. Our intake form will guide you through the rest.

Question 3

Can we start an intake and finish it later?

Accepted Answer

Yes. Your progress is saved automatically to our 'Intake Draft' system. You can return to your dashboard at any time using your email to resume exactly where you left off.

Question 4

Are the templates customizable?

Accepted Answer

Absolutely. While the core structure is standardized for accessibility, you can customize fonts, primary/secondary colors, and section layouts. Every change request is expertly reviewed to ensure it still meets school-safe design standards.

Question 5

Can we integrate with external calendars?

Accepted Answer

Yes. Our platform supports Google Calendar and iCal sync. Once connected, your school events will automatically appear on your PTA site's events page without manual entry.

Question 6

Is there a limit to how many pages we can have?

Accepted Answer

The Standard plan includes up to 10 unique pages. Our Growth plan supports unlimited pages for larger organizations with complex committee structures.

Question 7

Is the platform FERPA and COPPA compliant?

Accepted Answer

Yes. We specifically architected PTA.AI to avoid collecting any student academic or behavioral records. By minimizing data collection to only PTA adult contact details, we maintain a secure boundary that respects district privacy standards.

Question 8

How are my uploaded photos protected?

Accepted Answer

All assets are stored in isolated object storage buckets. Public access is disabled by default; images are served through a global CDN with signed URL verification to prevent unauthorized scraping of community photos.

Question 9

What happens during the 'Quality Audit' step?

Accepted Answer

Our auditors review your site for three things: 1) Family-safe content (no inappropriate text/links), 2) Accessibility (ensuring screen readers can navigate your site), and 3) Branding consistency.

Question 10

What happens when our PTA Board changes next year?

Accepted Answer

We've built a 'Seamless Handover' tool. The outgoing President can invite new board members and transfer 'Account Owner' status with a single click. No more 'lost login' panics in September.

Question 11

Who technically 'owns' the website domain?

Accepted Answer

Your PTA owns the domain. If you register it through us, we manage it on your behalf, but you retain full ownership rights and can transfer it away to any other provider at any time. Your content is your intellectual property.

Question 12

Can multiple volunteers edit the site simultaneously?

Accepted Answer

Yes. Our platform supports role-based access control (RBAC). You can have multiple 'Editors' working on drafts, while only 'Admins' can approve and trigger a new site release.

Question 13

Do you take transaction fees from our fundraisers?

Accepted Answer

No. Unlike other platforms, PTA.AI charges a flat subscription fee. Any money you raise through your site via Stripe or PayPal goes 100% to your school (minus the payment processor's standard credit card fees).

Question 14

Do you offer discounts for Title I schools?

Accepted Answer

Yes. We are deeply committed to equitable access. We offer a 'Community First' scholarship for Title I schools that reduces the monthly cost by 50%. Contact our sales team to apply.

Question 15

What is your refund policy if our board changes its mind?

Accepted Answer

If you haven't yet triggered your first 'Live Release,' we offer a full 100% refund within the first 30 days. After a site is live, you can cancel any time to stop future billing.

Support Center.

What we commit to

Launch

Platform

Safety

Governance

Financial

All Questions

Still need a hand?